Wednesday, 16 April 2014

Moda not earning reputation in my opinion

I sewed this block on the weekend whilst I was at quilt retreat, just to practice my points:


Then after sewing the block I noticed something in the top right corner: 


Do you see the spelling error? 

All those in the sewing room when I discovered the misspelling agreed that virgina is way too close to vagina to be printed on fabric!! Moda has confirmed the misprint and their customer service left a little to be desired in my opinion!!!!!!!!

This was my email to them:
Please see attached photos of a Moda mini charm pack I received in a Fat Quarter Shop mini charms of the month club. I was sewing this block on the weekend at a quilt retreat and noticed the misspelling of Virginia on the fabric in the top right corner of the block. Can you tell me if this was an error in the fabrics design and production process or if there is some historical significance to the misspelling that I and the other quilters I was with are unaware of?

This was the reply:
 Thank you for writing with your question about the spelling on the fabric.  Unfortunately, it was a human error and not historical.The misspelled word was discovered after the printing of the fabric. At that time, there was nothing to be done to correct it.Thank you for taking the time to write.  We always appreciate hearing from our customers. It was very kind of you. 

Hope you enjoyed your retreat!

So they are selling factory seconds at full price and there isn't even a sorry included in the reply!!!

Then I sent this email to the retailer the Fat Quarter Shop:
Please see the email below with a response from Moda regarding a spelling error in a mini charm pack I received as a part of your mini charm pack club. I am appalled that they continued to sell the fabric despite the error, I think that we individual quilters don't have the power to change such substandard business practices. I would appreciate it if you as the retailer would contact them as well and tell them that this is unacceptable! 

And this was Kimberley's reply:
Thank you for emailing.  I am very sorry this has happened.  Would you like a replacement mini charm packs sent by me?  This is  very rare and I am very sorry this has happened.

She managed to work sorry into that email twice!! I declined the offer of a new charm pack and requested she follow up with Moda and said "Moda should be reminded that they need to earn the reputation for quality fabrics not just serve us up their factory seconds as if there is nothing wrong with them."

The Fat Quarter shop knows what customer service is, Moda does not! Rant over.

1 comment:

  1. Oh what an error, like you amazed that it was still sold, surely they could have put a replacement fabric in or something, now you have seen the error it will stick out every time you look at the quilt. Good on you to complain, lets hope others make there feelings known that have bought this charm pack

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